prevent online customer journey
eCommerce

What Shoppers Want From Their Online Customer Journey With A Brand

Many consumers feel brands with online stores aren’t able to deliver a great shopping experience. According to a study by Salesforce, nearly 64% of global consumers stated that their expectations from online brands have grown over time. Around 53% of them say that most brands are not able to match them. The study even went on to highlight how 79% of consumers said that the shopping experience a brand offers to them is as important as the products and deals they were offering. A great online store design, optimized product pages, faster checkout and endless deals to offer savings on

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